iVoice Telecom ::Support

Support

Technical Support

iVoice Telecom understands its customers' needs for reliable and flexible technical support resources which are essential for maintaining their systems and providing continued high quality services to their clients. To fulfill this requirement, iVoice Telecom offers its customers a range of technical support options starting from pay-per-use to 24/7 contracts.
We have allocated a team of qualified engineers to address all technical needs of our customers in a timelymanner as they arise. Our technical support services include but are not limited to the following :

Address all technical and operational issues arising in your networks.
Provide assistance in managing the configuration of your gateways and other hardware.
Address and provide Technical liaison with partner carrier(s) and managing configuration changes to ensure interoperability between carriers and limit your downtime.
Our objective in technical support is to ensure that we work with you to manage any difficult technical issues that your current team may not be able to resolve. The wealth of hardware and software knowledge that we carry in our NOC has been a cornerstone of our success and the reason why our customers have excelled in the market.

Remote Instlation services

As a provider of VoIP solutions to customers around the world it is essential for iVoice Telecom to offer flexible and reliable remote installation services. The expert team at iVoice Telecom ensures the specifications and needs required by your local environment are fulfilled with minimal inconvenience. A typical Remote Installation package from iVoice Telecom includes services ranging from gateway-only installation to installation, configuration and testing of complete solutions consisting of VoIP hardware, software and carrier services. iVoice Telecom will perform complete configuration and diagnostic testing of all intercommunications between the products involved. Furthermore, the entire system will be monitored and tested under real traffic load conditions to ensure that our customers receive uninterrupted performance when their systems are live. In addition, iVoice Telecom also offers on-site installation services and on-going or on-demand only maintenance services. To obtain a complete and detailed list of the services offered, please contact sales at support@ivoicetelecom.com or fill out an information request form

Remote training services

Training program

The iVoice Telecom Knowledge Services team delivers high-quality, interactive education and training programs to our customers and partners.

Knowledge Services can help your organization increase the value derived from deploying the services & solutions by.

Reducing the time required to achieve business benefits .

Promoting continuous process improvement to accelerate returns on software investments .

Increasing acceptance by partners and customers .

Improving the reliability and quality of operations and newly-installed software .

Start Billing! Training Program

Who Should Attend.

Network and system engineers responsible for maintenance and deployment of the Soft Switch and Billing solution.

Project managers responsible for implementation of VoIP solutions.

Customer service specialists.

Marketing, pricing and product managers.

Advantage

TECHNICAL ADVANTAGES:

Robust network based on technology leaders like Porta,Cisco,Mera(MVTS).

Redundant IP network with multiple Tier1 ISP's .

SS7 capability .

Multiples Soft-switches for transit VOIP.

TDM switches for TDM Transit and TDM/VOIP conversion.

Multiple collection points.

SUPPORT:

NOC 24x7 support.

Real time monitoring , alert systems and quality assurance.

Cisco proficient engineers.

Multiples Soft-switches for transit VOIP.

Full Cisco support.

IMPLEMENTATION:

Fast Implementation, configuration and Tuning process.

Dynamic Management of Network, obtaining efficiency and effectiveness of capacity.

Powerful on line accounting and real time Billing systems.

TRAFFIC CAPACITY:

Connected to multiple tier 1 and 2 carriers receiving and delivering large amounts of traffic.

Able to deliver and terminate large amounts of traffic with short implementations times.